We are proud to announce that Concerti has been officially recognized by CIOreview as the Epicor ERP Implementation Service of the Year in Canada 2026. This distinction highlights our ongoing commitment to delivering high quality ERP solutions tailored specifically to the operational realities of the manufacturing and wholesale distribution sectors.
Our team is featured prominently as the cover story of one of the next edition of the magazine, a recognition that reflects our deep technical expertise as an Epicor Certified Platinum Partner for both Epicor Kinetic and Prophet 21.
About CIOreview
CIOreview is a leading technology magazine that serves as a trusted navigator for enterprise software solutions. The publication acts as a bridge for corporate decision makers, offering comprehensive overviews of vendor capabilities and sharing deep market insights from senior executives and industry experts. Through its annual evaluations and curated directories, CIOreview highlights tech companies that bring genuine innovation and reliable execution to business transformation projects worldwide.
Beyond software: the human element behind successful ERP projects
To mark this achievement, CIOreview published an in depth feature article based on an exclusive interview with Benoit Gagnon, President of Concerti. In this discussion, he emphasizes a fundamental truth that shapes every deployment we touch: software is only as powerful as the people who use it.
“An implementation project is not an IT project. It’s a human project,” says Mr. Gagnon. “We affect the day to day work of our customers. We affect their processes. We affect the main tool they work with.”
This philosophy drives Concerti to approach every project as a change management challenge first and a software challenge second. By identifying internal champions early and actively building room to manage natural resistance to change, we ensure that teams transition smoothly from legacy habits to optimized workflows.
The power of the crawl, walk, run methodology
With over two decades of experience supporting nearly 130 customers nationwide from our offices on the South Shore of Montreal in La Prairie, Quebec, and our expanding presence in Calgary, Concerti has refined a highly disciplined delivery model.
We believe in restraint and precise qualification. Our process begins by evaluating a customer’s current operational readiness rather than rushing into total transformation. This structural evaluation aligns closely with the selection criteria outlined in the publication’s new Buyer’s Guide kind of Deep Dive article, which helps executive leaders benchmark their organizational readiness.
To protect organizations from transformation overload, we deploy a staged philosophy we call crawl, walk, run. Phase one focuses strictly on solid foundations and urgent operational needs. Advanced functionality, deeper automation, and AI tools follow only once the people, processes, and data can fully support them.
To accelerate this journey without removing customer ownership, Concerti provides a vast library of preconfigured assets, including workflows, dashboards, and preloaded industry standards. This unique model reduces the implementation load on small and medium businesses while ensuring that users master the system logic long before the official go live date.
Proven success on the shop floor
This disciplined approach delivers undeniable results where it matters most. For instance, a sheet metal subcontractor managing thousands of complex work orders saw its scheduling and material requirements planning drop from two weeks of manual work to just one hour after our Epicor deployment. In another instance, an aeronautics division of Airbus reduced a massive monthly reporting process from two weeks of manpower down to just two hours.
These real world turnarounds are why Concerti continues to be highlighted as a leading choice for dedicated Epicor ERP Implementation Services in Canada. They explain why our team continues to earn earn industry praise, including being named Epicor Canadian Partner of the Year 2025 and awarded the Epicor North American Marketing Excellence mention in 2024 and 2025. Additionally, Benoit Gagnon was honored as a finalist for AQT CEO of the Year in 2026, and Concerti maintained its position in the Epicor Platinum Elite Club for two consecutive years.
Preparing for the future of ERP
As artificial intelligence dominates business conversations, Concerti remains focused on practical effectiveness. During his interview, Mr. Gagnon notes that a clean, structured database is an absolute prerequisite before AI can deliver meaningful results.
“It is not necessarily the companies that implement AI the fastest that will win,” says Mr. Gagnon. “It is the ones that do it smarter.”
Are you planning an ERP project or looking to optimize your current system with a partner that takes you by the hand? Contact our certified experts today to discover how we can support your business goals.
